A grievance workflow built for the people who get sued, not just the ones who file.
Custos replaces paper kites with a defensible digital record — capturing intake, triaging severity, enforcing statutory deadlines, and sealing every action into a tamper-evident log.
Digital intake from any device — with PREA routing built in.
Incarcerated people file kites, sick-call requests, and grievances from existing tablets or in-pod kiosks. Custos is hardware-agnostic, so you don't replace what you already have.
- Off-unit PREA routing per §115.52 — a complaint never goes through the person it names.
- Multilingual, low-literacy-friendly intake with structured categories.
- Every submission timestamped and hash-sealed the moment it's filed.
Intake form
AI triage output
AI sorts severity so nothing urgent waits in a stack.
Every entry is classified by type and urgency the instant it lands. Medical and PREA flags escalate immediately; routine requests queue with their clock running.
- Severity classification: medical, PREA, Section 1983, general.
- Human-in-the-loop — staff confirm or override; the override is logged too.
- Emergent items push to staff instead of waiting for someone to check a folder.
The statutory clock runs itself.
Custos maps each grievance to the response deadline that governs your facility and counts down automatically — so an SLA breach is a flag on a dashboard, not a finding in an audit.
TX TCJS §283.3
15d interim · 60d final
CA Title 15 §1073
15 calendar days
PREA §115.52
48h emergency · 90d final
FL Model Jail Std.
Documented + annual review
A tamper-evident log you can hand to counsel.
Intake, triage, routing, responses, and resolution are hash-chained into an append-only record. Nothing is edited in place; nothing disappears. When discovery hits, export a complete chain of custody for any person or date range.
- Append-only, hash-chained entries with full audit trail.
- One-click exhaustion / PREA / ACA export packets.
- Retention policies that match your state schedule (3–7 yrs).
Everything in the platform
Built for the workflow, not just the filing.
Command dashboard
Open, overdue, and at-risk grievances at a glance, filtered by urgency, type, or unit.
Escalation alerts
Automatic notifications as deadlines approach so nothing ages out silently.
JMS roster sync
Standard API connection to your jail management system — bookings and releases stay current.
Pattern analytics
Spot recurring complaint types, units, or shifts before they become a lawsuit or audit finding.
Role-based access
Counsel, command staff, and line officers each see exactly what their role allows — every view logged.
Discovery exports
Counsel-ready PDF/CSV packets with full chain of custody, generated on demand.
Want to see it on your own grievance data?
We'll stand up a pilot in one facility and show you the record a jury would see.
Request a pilot