Priced below what paper already costs you.
A simple annual subscription per facility, scoped to your population — no site commissions, no per-grievance fees, no hardware lock-in. Many counties fund it through their risk pool as loss control.
The honest comparison
Paper isn't free — it's just unbudgeted.
A 500-bed jail spends an estimated $40K–$107K a year on grievance handling: officer and clerk labor, forms and retention, audit prep, discovery pulls, and allocated settlement risk. Custos replaces most of that with one line item — and makes the rest defensible.
Paper TCO / yr
$40K–107K
Custos starts at $15K
Small jail
Under 150 ADP
$15K–$25K
per facility / year
- Full grievance & kite workflow
- AI triage + SLA tracking
- Tamper-evident ledger & exports
- Standard JMS API connection
Mid-size jail
Most common150–600 ADP
$30K–$45K
per facility / year
- Everything in Small, plus:
- Pattern analytics & risk reporting
- Counsel discovery-export workflow
- PREA/ACA audit packet generation
- Priority onboarding & support
Large / multi-facility
600+ ADP or county-wide
$60K+
scoped per deployment
- Everything in Mid, plus:
- Multi-facility / risk-pool rollout
- Cross-facility analytics for the pool
- Custom integrations & SSO
- Dedicated implementation lead
What's included
- Standard JMS API integration
- Onboarding, staff training, and migration from paper
- Software updates and support
- DPA, security questionnaire, and audit-packet templates
What we never charge
- Site commissions or facility kickbacks
- Per-grievance or per-inmate transaction fees
- Hardware leases or capex — bring your existing tablets
- Charges to incarcerated people or their families
Free 90-day pilot in one facility.
No charge in exchange for a reference. We migrate one unit's grievance flow, prove the record, and you decide with data in hand. Price locks only after a paid commitment.
Start a pilot